Returns & Shipping

RETURNS

Click here to begin your online return
or
visit us in our Georgetown store at 1514 Wisconsin Avenue NW, to return or exchange your item(s).

OUR COMMITMENT.  We hope the items you purchase make you as happy as they made us when we picked them out for our shop. If for any reason, you are not 100% happy with your order, we will do everything we can to make it right. 

All of our products have a 30-day return policy. We will gladly accept the return of any new, undamaged items within 30 days of your order. Goods returned for reasons other than defect must be in original condition with tags attached. Please keep in mind that handmade items are just that-made by the makers hands. 

Items marked Final Sale may not be returned or exchanged

Refunds are issued in the original form of payment.

If you received a gift from our online store, please contact our store at 202.338.4404 or info@thephoenixdc.com to discuss options for returns. 

During the holiday season, we will accept returns purchased from November 1 through December 31st if received by January 31.

SHIPPING

All orders shipped to a single address are charged a flat rate of $10 and are shipped via UPS ground. Please allow 7-10 business days for arrivals. Orders of $250 or more ship free!

Most orders will ship within one business day. As soon as your order is on the way, you'll receive a confirmation email including your shipment tracking number.

Orders ship from Washington, DC.

IN A HURRY?  We will happily expedite your order. We offer Two-Day expedited shipping, which arrives in 2 business days. Rates are based on the value of your order. For orders up to $250 the rate is $15 and for orders over $250 the rate is $20 for expedited shipping. All deliveries are subject to delivery times outlined by UPS. Please note that UPS does not deliver to P.O. Boxes.

If you need it quicker, please email info@thephoenixdc.com or call 202.338.4404 and we’ll do everything we can to get your package to you on time.

NEED HELP? We know that finding just the right piece for you or your home requires some trial and error. If we can help with style advice or answer questions about any product, please email info@thephoenixdc.com.

PHONE
202.338.4404
EMAIL
info@thephoenixdc.com